30-Day Risk-Free Trial
Try your device for 30 days. If it’s not for you, you can return it.
To be eligible for a return:
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Item must be in good condition
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All components must be included
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Proof of purchase is required
Please note:
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Return shipping costs are the responsibility of the customer
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Original shipping fees are non-refundable
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Duties and taxes are non-refundable
To start a return, contact hello@redglolabs.com with your order number.
Warranty Coverage
All Red Glo Labs devices include warranty coverage against defects in materials or workmanship.
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GloCap: 12-month warranty
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Glo Pod + GloMat: 12-month warranty
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Spa & Home Panels: 3-year warranty
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All other devices (including LED masks): 12-month warranty
Warranty does not cover damage caused by misuse, improper handling, or normal wear and tear.
Damaged or Defective Items
If your item arrives damaged or is not functioning as intended, please contact us as soon as possible at hello@redglolabs.com
Please include your order number and photos of the issue.
We’ll review the issue and arrange a replacement if applicable.
Support
If you have questions about your order, warranty coverage, or product use, contact us anytime at hello@redglolabs.com.
We’re here to help.